Privacy Policy

Privacy Policy updated May 2018

Classic Gardener is committed to protecting the privacy of all personal data collected from our customers. Our aim is to provide an exceptional customer service whilst safeguarding the security and privacy of all our customers.

This Privacy Policy explains Classic Gardener’s information practices and the choices you can make regarding the information we collect and how we use it.

What information will we collect?

Visitors to our website will have certain information collected through the use of Cookies and Analytics programs to help us deliver the best possible browsing experience.  This includes :

  • Your IP Address
  • Type of device used
  • Operating system on device
  • How you found our website
  • Pages visited on our site and the duration of your stay

Customers of Classic Gardener will need to provide the following information to allow you to purchase Topiary from us :

  • Name
  • Address
  • Contact Information – Telephone / Email Address
  • If you are using our design service we may also ask for details of your garden

We DO NOT collect any financial information about our customers either through the website or in written records.

How will your information be used?

Information collected about our website users will be used to update and enhance our website to provide the best possible experience for our customers across all platforms and devices.  None of the information collected is personally identifiable.

Information collected from customers will be used to complete your purchase – ie. recording the plant(s) you are purchasing, preparing them for collection/delivery, delivering plants where required and creating invoices.

When will we use your information?

Information collected about our website users will only be accessed and reviewed when we make updates to our website.

Information collected from customers will only be used for the purposes of completing your order as described above. We may ask if you would like to join our mailing list to receive email updates about future offers / events.  If you agree to this we will ask you to complete additional consent forms for the purposes of storing your email address.

The period for which we will keep your information

Website usage data will be deleted after 3 years.

Customer data will be retained indefinitely by Classic Gardener unless otherwise requested by the customer.  Many of our customers have been purchasing Topiary from us for years so by keeping your information it allows us to build up a record of the type of Topiary that you have purchased – which will help us provide you with a better range of Topiary in the future. We also have a legal requirement to keep invoices for 7 years in accordance with Accounting and HMRC guidelines for tax and accountancy purposes.

Will we share your information?

We promise we will NEVER share your details with anyone else.

How will we keep your data safe

Information collected about our website users is stored in the back-end of the website on a secure server with the latest encryption and security technologies.  Only the web designer and business owner have access to this server.

Customer data is stored on computers and in paper based customer folders.  All computers have the latest operating system security updates installed and up to date anti-virus software installed.  Computers are password protected.  All paper based records are stored securely in our office.  Information that must be kept but is not accessed regularly (ie invoices) are archived at the end of the financial year.

Your rights and choices

Under the new GDPR Regulations (May 2018) individuals have the right to request the following :

  • To see what information a business stores about them
  • To make updates / amendments to this information if it is incorrect
  • To request that part of the information stored is deleted
  • To request that all the information stored is deleted

If you would like to request any of the above please visit our ‘GDPR Right of Access‘ page where you can complete a simple online form.  We will reply to all requests within 48 hours but it may take upto 5 working days to access and collate your information.

By accessing or using our services you agree to this Privacy Policy.

If you do not agree to this Privacy Policy please do not access or use our services in the future.

Changes to this Privacy Policy

We may make changes to our Privacy Policy in the future in accordance with new regulations or after reviewing our business practices.  The date at the top of this Policy will identify the last time this Policy was updated.  Your continued use of our services after this date will constitute your agreement to the terms of the Privacy Policy.